Thank you so much! I guess the first thing is figuring out where the problem is. Do you have any advice about identifying where the leak is? It seemed like it was okay the last time I filled it until I turned on the jets, (although I'd have to do it again and leave it without the jets on for a few days to make sure that is absolutely true I guess.) But assuming it is, would that indicate the problem is with whatever connects the powerpack to the tub? I have to admit that when it was empty I shifted it slightly while it was still connected (stupidly!) and I had a feeling I might have done something to it. Also - the water goes down to just below the top jets, which is also about the level of the top connector on the powerpack. I'm wondering if I cracked it. I did separate the tub and powerpack before I put water in the last time to make sure it was connected properly, and I noticed one of the rubber rings wasn't in right - I had hoped that was causing the problem. But apparently not!

Any tricks or advice you have about identifying the problem or eliminating the possibility of it being other things would be really, really appreciated!

Am I right in assuming that if the power pak / pump isn't operating, then the leak must be from somewhere inside the tub itself?

I just removed the filter from its flange and that reveals a little white internal part that juts out. I'll wait and see if the water in the tub goes below this point.

Also, I notice that the hot tub light is also located at about the same level as the filter. Could the leak be there, I wonder?

I checked the liner again and still see no problem anywhere.

I wish softub would publish their specs somewhere!!!

If anybody has any suggestions please post asap.

Carlita how did you make out? I have the same problem as you. The dealer said it was probably the filter in the bottom of the tub, or the liner. I hope its not that.

I ran across this post. I am having the exact same problem. Any suggestions on what to do? Thanks.